Front Desk Agent, Elk + Avenue Hotel

Job description

What will be your daily pursuit?

Encouraging guests to refresh and relax in Canada's most famous national park

What perks can you expect?

• Work in a dynamic, culturally diverse team from around the globe 

• Work experience in an iconic, unforgettable, and inspiring location 

• Free access to Pursuit attractions for staff and family, send a friend at half the price!

• Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences

• The chance to work in an inclusive culture and make life-long friends 

• Access to subsidized mental health and wellness resources

• Opportunities for career growth or future work at other Pursuit locations 

• Access to one of the world’s most beautiful and iconic National Parks 

What will you do in this job?

• Acts as the face of Pursuit to our guests. 

• Work with other hotel staff to personalize the guest experience at the Elk+Avenue, encouraging guests to refresh and relax in Canada's most famous national park

• Provide a professional, friendly and efficient check-in and check-out process and coordinates efforts to accommodate any requests

• Act as an ambassador for Pursuit, as well as the surrounding area in Banff National Park, to fully enhance the experience of all guests staying at our Banff Hotels

• Welcome and register arriving guests

• Promote and sell rooms

• Check-out departing guests, review guest accounts

• Post incidental charges to rooms and process payments

• Use proper telephone etiquette

• Handle reservations by phone and in person

• Handle a high-volume of general enquiries

• Provide information on hotel facilities, local points of interest, services in area

• Communicate with other departments

• Respond to guest concerns and complaints

• Assorted clerical duties, maintaining a clean work environment

What skills and experience do you need for this job?

• Committed to exceptional guest service

• Excellent communication and interpersonal skills

• Must thrive on dealing with people and be guest focused

• Superb attention to detail

• Ability to multi-task while handling high-pressure situations

• Energetic and highly-motivated

• Professional, well-groomed manner – must meet the grooming policies and standards of Pursuit

• Ability to work all days and shifts, mornings, evenings, weekends

• High school or equivalent education 

• Bachelor's Degree or related technical school degree preferred 

• To honour our commitment to be “Always Honest” all employees must consent to a criminal record and credit check 

Thank you for your interest in working with us, however, only those selected for an interview will be contacted.

What will your work environment be like?

This is a full-time, permanent position - starting September 2023. 

• Beautiful. You’ll work in iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun! 

• Independent. You’ll spend your days in and around national parks. 

• Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi 

• Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required 

This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole. 

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required. 

EEO Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit values diverse backgrounds and experience and we welcome all who are eligible to work in Canada to apply! We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview, please advise us if you require an accommodation.

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